Refund policy

Burst Books sells digital downloadable products only. No physical products are supplied.

Because customers receive immediate access to digital files, purchases are normally non-refundable once the files have been accessed or downloaded. We do not provide refunds for change of mind or accidental purchases.

A replacement, technical assistance, or refund may be provided when:

• The customer was charged more than once for the same order.

• The wrong product or files were delivered.

• Required files are missing or corrupted.

• A technical failure on our side prevents access and we cannot resolve it.

To request assistance or a refund, email publisher@burstbooks.biz within 14 calendar days of purchase. Include your order number, the email address used for the purchase, and a description of the problem.

We will acknowledge the request within two business days and normally provide a resolution or refund decision within five business days. Approved refunds will be returned to the original payment method. Banks and payment providers may require an additional 5–10 business days to display the refund.

Nothing in this policy limits any consumer rights that cannot legally be excluded.