Once orders have been placed we are unable to cancel or alter shipping address once package has been delivered to shipping facility.
International orders are subject to customs post delivery taxes and fees, we are required by law to declare all contents within package. You will be responsible for customs charges if your country requires it.
We are not responsible for any packages that are lost, stolen or delayed by the postal service.
It is the responsibility of the customers to provide a valid and sufficient delivery address at checkout. We, Aeternis, will ship your order directly to the address you provide, even if it is an invalid address as we have no way of knowing this at the time of shipment. Should the delivery fail due to an insufficient address, we bear no responsibility and are not liable to reship the order.
Shipping fees are non-refundable.
If you refuse any shipments from Bustbooks.biz, you will be held responsible for the original shipping charges plus the cost of returning the package to us.
If shipping is taking longer than expected, or you haven’t received your shipping confirmation email, please email us at publisher@burstbooks.biz and we’ll be happy to get things sorted out. However, once orders are processed and shipped, Bustbooks.biz is absolved of responsibility for the packages. The shipping carriers bear this responsibility and it is recommended you contact them for the most accurate and up-to-date information concerning your package.